Frequently Asked Questions *Covid restrictions apply*
How can I make an appointment?
To make an appointment, call or text 250-640-3784 or contact us through Pet Sites (Request An Appointment), from Home Page or email at office@greenmobileveterinary.ca
How do I pay for your services?
Payment can be made with cash, Visa, MasterCard* or debit, at the time of service.
What if I have an emergency for my horse/cow/goat/sheep/pig in the evening or on the weekend?
For emergency services, call the clinic at 250-640-3784 and select #3. You will be connected to a Registered Veterinary Technician, who will assess your pet/animal's medical needs and will contact the on-call team member. The RVT will give you instructions and may contact you with additional information from the veterinarian as needed. *Please note that all after hours calls are subject to a minimum consultation fee of $75.50. Emergency fees vary, the RVT will advise you of these fees. If your call is not emergent, you will be asked to call back and select #2 to leave a message for the clinic office. Other than cattle, our expectation is that animals needing emergency care are transported to our clinic.
Can you come to my farm to look at my animal? Can I haul my horse to your clinic to be seen?
Absolutely! We can arrange to come to you or you may choose to haul your horse, goat, sheep, pig, dog or cat in to our clinic. You will save on the travel fees and will likely be offered an earlier appointment date.
If my dog or cat has an emergency, can you come to see it?
Small animal emergencies are outside the scope of the practice. If you require emergency services for your pet, please call one of the many small animal clinics in the area.
Can you vaccinate my dog when you visit my horse or farm?
We absolutely can!
Can you vaccinate litters of puppies?
Yes, we will vaccinate your litter of puppies. Please contact us for more details.
Can you spay/neuter my cat/dog?
Contact our office for information about companion animals services.
Does your home euthanasia service include dogs and cats?
Yes, we provide our home euthanasia service for dogs and cats, as well as large animals.
Can I buy my dog/cat food and treats from you?
Yes, you can! Just call, or better yet, contact us through our Smartphone App or send us an email at office@greenmobileveterinary.ca or visit our on-line Pet Supplies/Diets Website at https://greenmobilevet.clientvantage.ca requesting the food or treats you would like. We will order that for you and let you know when you can pick up your order, or in some cases, we may be able to arrange for delivery.
If my horse or another animal needs x rays, can you do them?
Yes! We have portable, digital radiography equipment. We bring the equipment to your horse, or your horse can come to us and the images are available immediately!
Are you able to ultrasound my cows?
Yes, we can ultrasound your cows for pregnancy!