FAQs

Frequently Asked Questions

How can I make an appointment?

To make an appointment, call or text 250-640-3784 or contact us through Pet Portal (Request An Appointment), from Home Page or email at office@greenmobileveterinary.ca

How do I pay for your services?

Payment can be made with cash, Visa, MasterCard* or debit, at the time of service.

What if I have an emergency for my horse/cow/goat/sheep/pig in the evening or on the weekend?

If your pet or animal needs urgent care, please call 250-640-3784 and select Option #3. You will be connected with a Registered Veterinary Technician (RVT) who will quickly assess your pet’s situation and, if necessary, contact our on-call veterinarian. The RVT will provide you with essential instructions and may relay additional information from the veterinarian as needed.

Please note: All after-hours calls are subject to a minimum consultation fee of $75.50. Emergency fees vary, and the RVT will advise you of any applicable charges during your call. If your concern is not emergent, you will be asked to call back and select Option #2 to leave a message for our clinic office. For animals, excluding cattle, we ask that those needing emergency care be transported directly to our clinic.

Can you come to my farm to look at my animal? Can I haul my horse to your clinic to be seen?

Absolutely! We can arrange to come to you or you may choose to haul your horse, goat, sheep, pig, dog or cat in to our clinic. You will save on the travel fees and will likely be offered an earlier appointment date.

If my dog or cat has an emergency, can you come to see it?

Small animal emergencies are outside the scope of the practice. If you require emergency services for your pet, please call one of the many small animal clinics in the area. If no local ER services are available, please contact PhasesER in Kamloops for assistance.

Can you vaccinate my dog when you visit my horse or farm?

We absolutely can!

Can you vaccinate litters of puppies?

Yes, we will vaccinate your litter of puppies. Please contact us for more details.

Can you spay/neuter my cat/dog?

Contact our office for information about companion animals services.

Does your home euthanasia service include dogs and cats?

Yes, we provide our home euthanasia service for dogs and cats, as well as large animals.

Can I buy my dog/cat food and treats from you?

Yes, you can! Just call, or better yet, contact us through our Smartphone App or send us an email at office@greenmobileveterinary.ca or visit our on-line Pet Supplies/Diets Website at https://greenmobilevet.clientvantage.ca requesting the food or treats you would like. We will order that for you and let you know when you can pick up your order, or in some cases, we may be able to arrange for delivery.

If my horse or another animal needs x rays, can you do them?

Yes! We have portable, digital radiography equipment. We bring the equipment to your horse, or your horse can come to us and the images are available immediately!

Are you able to ultrasound my cows?

Yes, we can ultrasound your cows for pregnancy!